25 July 2015
A self-service solution for the leading mobile operator
Our respectful client velcom TAG turned to OÜ Bamboo Group with an idea of developing a self-care mobile application that can serve as a new communication channel for velcom TAG and its subscribers. To meet this business challenge, OÜ Bamboo Group developer team started developing an innovative self-service solution, which gives subscribers direct control over their account, increases customer satisfaction and reduces traffic to the operator’s Support Centers.
Velcom recommends app allows subscribers to control over their personal account balance, activate in one-click all operator’s services, easily browse various types of content, catch up with velcom’s latest promotions and news.
“OÜ Bamboo Group developer team demonstrated excellent analytical skills in nailing the customer’s requirements and delivered a powerful customer-centric mobile solution. We got a the application that goes beyond self-care to personalized content and services, offering a rich user experience while reducing client’s operating costs,” - said Dmitry Kirilenko, Head of Cloud and Managed Solutions Department at velcom TAG.